Hi there, I'm Mohammad Saiful Islam
I am a highly motivated and results-driven professional with 2.5 years of experience in the manufacturing sector and currently 1.8 years of experience in IT quality and process management, familiar with SAP and Salesforce for my day-to-day tasks and responsibilities. I seek challenging opportunities in a professional organization where I can utilize my technical knowledge to improve processes and contribute to organizational success.
IT Process Management
Corporate IT, Jira, Confluence and documentation improvement
Salesforce Operations
Account access, data quality and platform synchronization
Quality & Production
QA/QC, SOP, production process and efficiency improvement
What do I help?
I help teams improve service operations, documentation structure, Salesforce data quality and production processes. My background combines Corporate IT, process management and engineering experience, allowing me to understand both technical systems and business workflows.
I have experience with SAP, Salesforce Lightning, Jira, Confluence, ITIL4-based documentation, production engineering and quality control. My goal is to support reliable processes, clear communication and measurable improvement.
My Work Experience
A practical career journey across Corporate IT, Salesforce operations, documentation management, production engineering and quality improvement.
Working Student in Corporate IT & Digital Business Solution
- Test and ensure functionality of private and corporate ecommerce accounts to ensure smooth service operations.
- Manage shop access for customers and configure permissions and collaborations.
- Identify duplicate accounts to maintain data integrity in the service cloud platform.
- Verify Salesforce data synchronization across platforms.
- Work with Salesforce Lightning Apps to maintain system compatibility.
- Collaborate with teams to resolve account management and data issues.
Working Student in Corporate IT & Digital Business Solution
- Updated and structured IT documentation processes using Atlassian Confluence and Jira.
- Created and updated over 100 knowledge-base articles using Confluence and Jira.
- Deployed process-driven Confluence templates across multiple departments.
- Conducted root-cause analyses using Atlassian Jira to reduce recurring IT issues.
- Classified over 80 process documents using ITIL4 frameworks in Atlassian Confluence.
- Monitored and updated over 200 Jira tickets within six months.
Production Engineer
- Implemented Standard Operating Procedures for setup and adjustment of production lines.
- Ensured product quality and smooth production to achieve daily targets above 98%.
- Reduced production abnormalities by identifying and solving issues.
- Analyzed production reports to improve output efficiency.
- Developed project ideas to enhance production line efficiency by more than 10%.
- Implemented quality control processes that reduced defects by 15% and reduced costs.
Selected Impact
A few measurable contributions from my IT and production experience.
Knowledge Base Optimization
Created and updated over 100 knowledge-base articles using Confluence and Jira.
Jira Workflow Support
Monitored and updated over 200 Jira tickets within six months to support SLA-based resolution.
Quality Control Improvement
Implemented quality control processes that reduced defects and supported production cost reduction.
Academic Background
Master of Science in Optoelectronics and Photonics
Paderborn University · Paderborn, Germany
2022 – RunningBachelor of Science in Electrical and Electronic Engineering
Bangladesh University of Business and Technology
Completed in 2019